Elevate your career with DHL Express as a Bilingual Contact Centre Advisor in Brampton, ON. Provide quality customer service across calls, chats, and emails while ensuring satisfaction.
In this essential role, you will handle all inbound customer inquiries at DHL Express. Your ability to manage multiple chats while addressing various customer needs will be crucial to delivering our purpose of Connecting People & Improving Lives. Robust multi-tasking, effective communication, and problem-solving will be key to achieve our service targets.
Key Responsibilities:
• Respond to inbound calls, chats, and emails efficiently
• Maintain target AHT and quality of 90%
• Provide timely updates on shipment status
• Book automated pick-up calls and inform customers
• Recognize customer emotions and provide empathetic responses
Requirements:
• Experience in Call Centre Customer Service
• Ability to handle three chats simultaneously
• Proven customer service and interpersonal skills
• Strong decision-making and problem-solving abilities
• Excellent written and verbal communication
Bring your customer service skills and empathy to contribute to DHL Express's mission in Brampton.
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📌 Bilingual Contact Centre Advisor Brampton
🏢 Deutsche Post
📍 Brampton