Transform the customer experience landscape at Xplore as the Customer Care Strategy & Enablement Director. Focus on creating seamless, data-driven customer journeys while modernizing contact centre operations.You will lead Xplore's strategy for evolving the Customer Care contact centre into a digitally enabled, insight-driven organization. Your work will encompass operational efficiencies, improved customer retention, and enhanced service delivery as you partner with departments across the company.



This role demands solid leadership and a keen understanding of telecommunications dynamics.Key Responsibilities:Establish strategic objectives for Customer Care transformationFoster customer-centric processes and eliminate friction pointsInnovate through automation and self-service solutionsDrive initiatives to enhance customer retention and loyaltyCommunicate effectively with cross-functional partnersRequirements:Proven experience in customer care operationsStrong project management and oversight capabilitiesKnowledge of retention and churn managementAbility to derive insights from data analyticsFamiliarity with agile practices is an assetLead impactful change, ensuring that Xplore's contact centre embodies customer-first principles in all engagements.#J-18808-Ljbffr

📌 Customer Care Transformation Leader At Xplore (Fredericton)
🏢 Xplore
📍 Fredericton