Join MCI in Sydney, NS as a Technical Support Representative. Be the vital first contact for customers, resolving technical issues and enhancing customer satisfaction.
As part of our expanding team, you will deliver exceptional service and effectively communicate technical information. Your focus on customer needs will help MCI maintain its status as a front-runner in tech-enabled business services. This role involves collaboration, continuous learning, and personal growth.
Key Responsibilities:
• Handle inbound and outbound inquiries professionally
• Aim for first-contact resolution of technical issues
• Gather information to address customer concerns
• Work interactively with other teams to resolve issues
• Maintain accurate documentation of customer interactions
Requirements:
• Minimum age of 18 required
• High school diploma or equivalent
• Proficient in Microsoft Office applications
• Ability to multitask and stay organized
• Robust problem-solving mindset necessary
Join MCI's commitment to exceptional service by leveraging your technical support skills.
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📌 Dynamic Role as Technical Support Representative (Sydney)
🏢 MCI
📍 Sydney