Drive data-driven improvements in customer support at Lyft as an Analytics Lead. Participate in enhancing user experiences using analytical frameworks and solutions in a hybrid environment.

This role requires a partnership with Product and Engineering teams to develop strategies that enhance the SCC team’s effectiveness. You will lead efforts in defining success metrics, conducting A/B tests, and presenting insights that impact business decisions. Candidates should possess strong relationship-building skills and a knack for translating complex data into clear action items.

Key Responsibilities:



• Partner with stakeholders to align on business goals • Develop metrics to assess support platform health • Create dashboards to visualize key metrics • Execute A/B tests to assess feature performance • Monitor KPI performance and relay insights to leadership

Requirements: • Degree in a quantitative field; advanced degrees preferred • Minimum 2 years in an analytical or data role • Proficient with SQL and Python for big data analysis • Solid analytical thinking and detail orientation • Excellent interpersonal skills for cross-functional collaboration

Utilize your analytical expertise to advance Lyft's mission in customer support. #J-18808-Ljbffr

📌 Analytics Lead - Customer Support Insights (Winnipeg)
🏢 Socotra
📍 Winnipeg