Company DescriptionAlterfina is a fast-growing company reinventing alternative consumer financing.Our mission: to offer credit solutions that are tailored, human, and responsible.We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.Our five core values— respect, integrity, empathy, innovation, and excellence —guide everything we do and help shape our culture.Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company's success... and on the lives of our clients.Purpose of the roleAt Alterfina, things are moving fast !and we're looking for people who thrive on challenges!As a rapidly growing company now firmly established in the Ontario market, we're expanding our collections team with passionate, people-oriented professionals who want to make a real impact on the customer experience.Are you bilingual, confident in your communication skills, and able to stay calm and solution-focused in challenging situations?Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We'd love to meet you!As a Biliangual Perception Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.Your day-to-day responsibilities will include:Communicating with customers by phone (inbound and outbound), email, and SMSBuilding professional, respectful, and human connections with customersAssessing customers' financial situations and repayment capacityNegotiating realistic and sustainable payment arrangementClearly explaining account status, consequences,



and next stepsManaging and prioritizing a daily queue of accountsMaintaining detailed and accurate documentation of all interactionsEnsuring compliance with provincial regulations and internal policiesSupporting the preparation of legal documentation when requiredMeeting established productivity and quality standardsCollaborating with a supportive team that values coaching and continuous improvementYou're the right fit if you...Are fully bilingual, both spoken and writtenHold a college diploma (DEC or equivalent)Have a minimum of 2 years of experience in collectionsAre recognized for your professionalism, communication skills, and empathyAre confident in negotiation and objection handlingAre organized, autonomous, and able to manage multiple files simultaneouslyAdapt quickly to changing situations and prioritiesHave strong customer service skillsBuild trust easily with clientsEnjoy working as part of a teamAre comfortable using financial software and digital toolsWhat we offerA work environment that values autonomy and initiativeHybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organizationA strong commitment to work-life balance (Concilivi certified)Comprehensive group insurance (health, dental, vision) paid at 50% by the employerFree access to telemedicine and an Employee & Family Assistance Program (EFAP)Group RRSP with employer contributionCompetitive vacation package and 7 paid sick daysEmployee recognition program celebrating years of serviceOngoing training and professional development opportunitiesAn active wellness committee with initiatives throughout the yearReady to join a growing team?If you're looking for a dynamic, people-focused setting where your work truly makes a difference, we'd love to hear from you.Apply today!We thank all applicants for their interest. Only candidates selected for an interview will be contacted.The use of the masculine form in this posting is intended solely to simplify the text.

📌 Bilingual Perception Agent (Hybrid) (Montreal)
🏢 Alterfina
📍 Montreal