Ensure smooth and efficient function of the clinic and provide an exceptional standard of care to our patients. This will include reception duties, patient registration, appointment bookings and administrative functions to support efficient clinic operations. Medical secretaries may be required to perform one or more of the described duties, as assigned.

Summary of duties include

- Receive new referrals and triage according to established guidelines within the Clinic/ Program
- Confirm required information and retrieve relevant information from referring source
- Create a patient record within the Electronic Patient Record (Nextech)
- Schedule patient visits
- Communicate scheduled visit to appropriate individuals
- Provide patients with all logistical information (clinic location, etc.)
- Remind patients of appointment times or have a system in place for reminder calls
- Be skilled and meet the needs of a busy office

Enhance the patient experience by checking patients in for their scheduled appointment and completing the checkout process following the appointment:
- Act as the “face of the clinic”
- Greet patients and visitors in a friendly, courteous and respectful manner
- Provide exceptional customer service to the patients, family and visitors
- Print clinic and practitioner schedules prior to clinic, if applicable
- Verify required demographic information
- Validate health card
- Register patient visit in appropriate system for current encounter and track visits in system as required
- Visually scan waiting room to monitor the needs of patients




- Check patients out of the clinic as required, including follow up appointments and tests
- Verify patient has all instructions and required information post-clinic visit

Engage in administrative activities to support efficient clinic operations and develop a professional environment:
- Respond to patient and provider inquiries and ensure messages are forwarded appropriately
- Manage and sort incoming and outgoing faxes and mail pamphlets, and supplies to be ordered and restocked when necessary

Qualifications and skills:
- Medical office administration experience is required
- 2 years’ experience working in a medical clinic
- Experience with electronic systems, such as EMR
- Ability to work well under pressure and use good judgement in assessing difficult situations
- Ability to produce high quality work in accordance with clinic standards
- Comprehensive knowledge of health care
- Excellent verbal and written communication skills
- Ability to work effectively in an inter-professional team
- Excellent organizational and time management skills, well developed interpersonal skills and ability to handle multiple duties
- Proven ability to attend work on a regular basis
- OHIP Billing experience an asset

Job Types: Permanent, Full time Pay: $19.50-$23.00 per hour

Benefits

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Medical Receptionist (Toronto)
🏢 Form Face u0026 Body
📍 Toronto