Join Beanfield as a Customer Experience Analyst and reshape customer engagement in Toronto. Benefit from a hybrid work model while improving sales performance and client satisfaction.
Reporting directly to the Manager of Customer Experience, your role involves handling inbound calls to identify customer needs and recommend suitable products. Success in this position requires meeting established sales and retention targets while providing outstanding service. Your ability to engage clients and document interactions effectively will be vital in driving company growth.
Key Responsibilities:
• Meet and exceed daily sales and retention goals
• Upsell additional products based on individual customer needs
• Maintain accurate documentation of customer interactions




• Ensure timely responses to customer inquiries via phone and email
• Engage in ongoing training to enhance sales techniques
Requirements:
• 5+ years of customer service experience
• Experience in a call centre sales setting (preferred)
• Proven successes in sales roles
• Bilingual English and French is a plus
• Solid problem-solving and communication skills
Support Beanfield's mission to build communities through exceptional customer experiences and sales excellence.
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📌 Customer Experience Analyst in Toronto
🏢 Socket.dev
📍 Toronto