At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.So, if you're looking to do what you love, we could be a perfect match.Be the Key to Seamless Deliveries and Exceptional Customer Service!Your role: Advise sales staff on delivery services, including delivery time/date and product placementProvide quotes for out-of-zone delivery services and "carry in" serviceReview special orders for completeness and accuracyContact customers and respond to inquiries regarding delivery informationMaintain contact with drivers and update systems upon delivery completion, noting any issues for trackingAdjust delivery orders as instructed, including substitutions, add-ons, and cancellationsSign in drivers and ensure payments are processedMatch paperwork, document changes, and file appropriatelyContact vendors for replacement parts, inspect defective merchandise,



and review warranty issuesMake inventory adjustments for returned productsTrack reasons for returns and inform the Operations Manager of chronic problemsInvestigate product damage or defect complaints and negotiate with suppliers for replacements or creditsPerform other job-related duties as requiredWhat we're looking for: Excellent communication skills for handling customer inquiries and complaints effectivelyGood organizational skills to maintain order in delivery, RTV, and special order areasProficiency in Microsoft Excel and WordAbility to navigate RONA's internal systems and Transport Management SystemDetail-oriented and solution-focused with a robust sense of urgencySelf-motivated and able to work independentlyExcellent knowledge of special order products and ordering proceduresBy joining the RONA family, you'll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc.Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy servicesOpportunities for advancement within the companyAn employer that's involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much more!If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

📌 Replenishment Specialist (Sainte-Thérèse)
🏢 Rona
📍 Sainte-Thérèse