Elevate member services as a Capability and Quality Lead at Southern Cross Health Insurance. This role focuses on modernizing employee learning and quality assurance practices.

Join a dedicated team focused on member wellbeing and operational excellence. With a robust emphasis on innovative learning solutions, you will define quality standards and analyze performance data to inform actionable strategies. This role involves partnering with cross-functional leaders to address capability gaps and enhance team performance through effective coaching and development.

Key Responsibilities: • Lead the development of learning and quality strategies • Create blended learning approaches for staff • Set and maintain quality standards for team alignment • Utilize data analysis for performance improvement • Manage specialist teams in development and quality assurance

Requirements: • Demonstrated leadership in high-performing teams • Strong background in instructional design • Knowledge of adult learning principles • Experience in capability transformation • Mindset focused on continuous improvement

Be a pivotal force in driving quality and learning excellence at Southern Cross Health Insurance. #J-18808-Ljbffr

📌 Lead Capability and Quality Initiatives (Hamilton)
🏢 Southern Cross Health Insurance
📍 Hamilton