Elevate your technical support career with OpenText as a Premium Support Specialist focused on Identity and Access Management. Deliver exceptional client engagement and hands-on solutions in a hybrid work workplace.
OpenText, a leader in information management, seeks a Premium Support Specialist with advanced expertise in OpenText IDM/AA. In this role, you will work closely with clients, particularly on site 2-3 days per week, ensuring they receive proactive technical guidance and best practices. Your mission is to foster client loyalty while advocating for their software solution growth and satisfaction.
Key Responsibilities:
• Act as primary contact for support incidents on assigned products
• Build strong, trusted client relationships through in-depth understanding




• Resolve issues efficiently by leveraging technical expertise
• Identify operational risks and recommend effective best practices
• Provide ongoing technical mentoring and support assessments
Requirements:
• Bachelor’s degree preferred or technical associate degree
• Minimum 3 years in client support role
• Advanced knowledge of OpenText IDM/AA
• Proven technical troubleshooting experience
• Ability to travel locally for client meetings
Maximize client success by providing tailored technical support while enhancing your expertise at OpenText!
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📌 Premium Support Specialist for OpenText (Ottawa)
🏢 Socket.dev
📍 Ottawa