Flipafone is looking for a reliable, skilled, and customer-focused Mobile Phone Technician & Sales Associate to join our growing team.

The ideal candidate has hands-on experience repairing smartphones and tablets, strong technical troubleshooting skills, and a passion for providing excellent customer service. This role combines mobile device repairs, sales, trade-ins, receiving and dispatching shipments, inventory management, and device processing for resale or responsible recycling.

What You’ll Do

Mobile Device Repairs & Diagnostics

- Diagnose and repair smartphones and tablets, including screens, batteries, charging ports, cameras, speakers, and other components.
- Perform back-glass repairs using laser equipment safely and accurately.
- Troubleshoot software issues across iOS and Android devices.
- Test and inspect devices before and after repairs to ensure quality.
- Complete accurate repair records and documentation.
- Maintain a clean, organized, and safe work area.

Sales & Customer Service

- Assist customers with purchasing new and pre-owned mobile devices.
- Evaluate devices for trade-in and buyback.
- Explain device condition, pricing, repair options, and timelines clearly.
- Recommend accessories and products based on customer needs.
- Deliver a professional, friendly, and trustworthy customer experience.

Receiving, Shipping & Dispatch

- Receive incoming shipments and verify quantities, products, and device condition.
- Unpack, inspect, label, and organize incoming devices.
- Prepare and securely package devices for outgoing shipments.
- Dispatch customer orders, trade-in devices, repairs, and recycling shipments accurately and on time.
- Maintain accurate shipping and receiving records.
- Track device serial numbers, IMEI numbers,



and other required information.
- Assist with inventory counts and resolve discrepancies.

Device Processing & Inventory

- Test and grade pre-owned devices according to Flipafone standards.
- Prepare devices for resale, refurbishment, trade-in, or responsible recycling.
- Follow company procedures for secure handling and data wiping.
- Maintain accurate inventory and device records.

What We’re Looking For

- 1–2 years of mobile phone repair experience preferred.
- Strong understanding of smartphone and tablet hardware and software.
- Experience with screen, battery, charging-port, camera, and back-glass repairs.
- Experience with laser back-glass repair equipment is an asset.
- Comfortable working with iOS, Android, and computer systems.
- Retail, wireless, electronics, or technology sales experience is an asset.
- Shipping, receiving, inventory, or warehouse experience is an asset.
- Strong attention to detail and organizational skills.
- Excellent communication and customer-service skills.
- Reliable, punctual, and able to work independently.
- Comfortable working in a fast-paced setting.

Why Work With Flipafone?

- Be part of a growing technology and circular-economy business.
- Gain hands-on experience with mobile technology and refurbished devices.
- Opportunity to develop technical, sales, and operations skills.
- Supportive and professional work environment.
- Growth opportunities as the business expands.
- Competitive pay with potential performance-based incentives.

Application Requirements

- A criminal background check will be required as a condition of employment.
- Professional references will be required and may be contacted as part of the selection process.

- - Applicants must be legally authorized to work in Canada.

📌 Mobile Phone Technician & Sales Associate (Richmond Hill)
🏢 Flipafone
📍 Richmond Hill