Explore an engaging Bilingual Service Desk Agent role in Montreal, providing vital first-level support for technical issues. Your focus will be on delivering exceptional service to users via multiple channels including phone and remote assistance. In this Tier 1 Deskside Support position, you will collaborate with the IT team while troubleshooting hardware, software, and desktop problems.

You will gain hands-on experience with Microsoft Windows 10 and Active Directory, contributing to both user satisfaction and ongoing IT projects. Key Responsibilities:

- Assist users with hardware and software troubleshooting
- Manage and prioritize service requests efficiently
- Liaise with internal support teams for resolutions
- Create and upkeep technical documentation
- Participate in technical project initiatives

Requirements:

- A diploma or degree in IT or related field
- At least 1 year of help desk support experience
- Familiarity with Microsoft Office 365 and SCCM
- Solid communication skills in English and French
- Capacity to work flexibly on rotating shifts

Capitalize on your technical skills and bilingual expertise in this essential support role in Montreal.

📌 Montreal Tier 1 Bilingual Support Agent (Sainte-Anne-de-Bellevue)
🏢 TEEMA
📍 Sainte-Anne-de-Bellevue