Support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment

Complete onsite technology and network readiness activities

Coordinate with internal teams and vendors

Provide hands-on support during cutovers/go-live to ensure a smooth transition for end-users

Complete onsite technology discovery to confirm branch and user requirements

Support branch openings, office moves, and decommissions by completing required network and connectivity tasks

Inventory and document technology assets, services, and applications at each location

Coordinate equipment redeployment and arrange secure recycling/destruction where required

Create and maintain documentation (SOPs, checklists, runbooks, and site notes)

Coordinate activities with employees, internal support teams, vendors, and partners

Communicate clearly and professionally with both technical and non-technical stakeholders

Requirements

- Strong knowledge of common IT hardware (PCs, servers, printers, mobile devices, IoT)
- Understanding of OS provisioning, configuration management, and patching/software updates
- Solid experience in network operations and support
- Familiarity with Incident Management processes/systems
- Proficiency with Microsoft Windows (workstations and servers) and Microsoft 365/Office
- Ability to travel across Canada and work after hours as move schedules require
- University degree/college diploma in a related field or equivalent practical experience




- Strong deskside support experience in an enterprise environment
- Proven experience supporting Microsoft workstation and server operating systems
- Experience managing/supporting network environments
- Vendor coordination/management experience (nice to have)
- Excellent English communication skills (verbal and written)
- Self-starter and team player with strong troubleshooting and problem-resolution skills.

Core Competencies

Demonstrates solid expertise in IT hardware support, network operations, and Microsoft systems, ensuring effective planning and execution of branch openings and technology transitions. Capable of clear communication with diverse stakeholders and proficient in documentation and asset management.

Highest-signal resume keywords

- IT Hardware Support
- Network Operations
- Microsoft Windows Proficiency
- Deskside Support Experience
- Incident Management Familiarity

ATS Optimization Keywords

Hard Skills

- OS Provisioning
- Configuration Management
- Patching/Software Updates
- Network Environment Management
- Technology Asset Inventory

Soft Skills

- Excellent Communication Skills
- Troubleshooting Skills
- Problem-Resolution Skills
- Team Player
- Self-Starter

Industry Keywords

- Vendor Coordination
- Technology Discovery
- Cutover Support
- Documentation Maintenance
- Secure Recycling/Destruction

Tools & Technologies

- Microsoft 365/Office
- PCs
- Servers
- Printers
- Mobile Devices

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