Join Mastercard as the Director of Customer Engagement, focusing on seamless migrations to advanced API-based solutions. This leadership position empowers organizations to thrive in their dispute management processes.You will play a pivotal role in collaborating with clients to guide them through their digital transformation journey. Leveraging your deep understanding of customer operations, you will develop impactful migration strategies and operational plans.



Your leadership will be crucial in ensuring the successful adoption of Mastercard's creative solutions.Key Responsibilities:Act as the primary lead for customer migration strategyBuild strong relationships and serve as a trusted advisorAssess operational impacts and outline business valueDrive alignment between product management and customer needsCreate methodologies for scalable transformation practicesRequirements:Demonstrated experience in digital transformation leadershipStrong consultative skills in client-facing rolesExpertise in SaaS platform and API technologiesAbility to communicate complex ideas simplyBachelor's degree required; advanced degree preferredEnhance your career by driving modernization initiatives and delivering significant results for Mastercard's customers.#J-18808-Ljbffr

📌 Director Of Customer Engagement & Migration (Toronto)
🏢 Socket.dev
📍 Toronto