About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 234 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities.

Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle

Responsibilities

- Perform all night audit procedures, including the verification, balancing, and reconciliation of daily financial transactions.
- Conduct the end-of-day system close and generate required reports for hotel leadership and operational departments.
- Ensure all guest accounts, room charges, payments, adjustments, and transactions are accurately posted and balanced.
- Reconcile and balance cash receipts, credit card transactions, house accounts, city ledger accounts, and other financial records.
- Review and verify guest registrations, room rates, packages, and billing instructions to ensure accuracy.
- Prepare and distribute daily operational and financial reports to management and department heads.
- Process guest check-ins and check-outs during overnight hours while maintaining Hyatt service standards.
- Respond promptly and professionally to guest inquiries, requests, and concerns, ensuring a positive guest experience.
- Monitor hotel security throughout the night, including guest access,



room key issuance, and adherence to safety procedures.
- Coordinate with other departments regarding guest requests, room status updates, maintenance issues, and special requirements.
- Ensure all guest payments are secured and sufficient authorizations are maintained for in-house guests.
- Maintain accurate records of overnight activities, incidents, guest requests, and operational issues for communication to the day teams.
- Assist with wake-up calls, transportation arrangements, luggage storage, and other guest service requests as required.
- Ensure all front office reports, audit worksheets, and supporting documentation are completed and filed accurately.
- Maintain thorough knowledge of hotel facilities, services, room types, promotions, local attractions, and Hyatt brand standards.

Job Requirements

- Must be available to work overnight shifts (11:00 PM – 7:00 AM).
- Must be available to work weekends and statutory holidays.
- Must currently reside in Canada with current legal working rights.
- Ability to stand for extended periods and perform light lifting when required.
- Robust customer service skills with an emphasis on friendly communication and problem-solving
- Knowledge of guest services standards within the hospitality industry to enhance guest experiences
- Ability to work independently during overnight shifts while maintaining attention to detail and security protocols
- Demonstrated ability to stay calm under pressure and respond promptly to guest needs or emergencies

Pay: $23.00-$26.00 per hour

Work Location: In person

📌 Night Auditor/Front Desk Agent (Toronto)
🏢 Toor Hotel
📍 Toronto