Elevate your career with Power Factors as a Customer Solution Consultant focused on SCADA systems. Engage directly with customers to resolve complex platform issues and improve operations in renewable energy.This pivotal role at Power Factors emphasizes your technical expertise and customer engagement within the support organization. You will troubleshoot SCADA issues, manage critical support tickets, and collaborate with the SCADA Delivery team to provide tailored solutions for over 310 GW of assets. Your input will be vital in establishing dedicated SCADA support in North America.Key Responsibilities:Own SCADA customer issues from intake to resolutionManage a caseload with SLA accountability for responseDiagnose real-time issues through customer engagementInvestigate SCADA platform problems and configuration errorsDocument solutions and contribute to knowledge resourcesRequirements:5+ years in a technical customer-facing roleHands-on experience with SCADA/control systemsAbility to troubleshoot software and hardware issuesProven management of personal caseloads with SLAsFamiliarity with networking concepts for SCADADrive impactful change in renewable energy operations with your SCADA expertise at Power Factors.#J-18808-Ljbffr