Elevate customer interactions with Accenture Song as a CCaaS Solution Architect. Utilize your cloud platform expertise to innovate and lead CCaaS initiatives.
In this position, you'll manage CCaaS technology transformations, focusing on enhancing customer experiences. As a part of Accenture Song, you will collaborate with diverse teams, leveraging your knowledge of AWS and CCaaS platforms. Your contributions will ensure our solutions remain competitive and aligned with client expectations.
Key Responsibilities:
• Oversee delivery lifecycle for large-scale CCaaS solutions
• Identify project opportunities within senior management teams
• Develop migration roadmaps for CCaaS platforms
• Design omnichannel experiences and integrate technologies
• Lead experience-led teams in strategic vision development
Requirements:
• 7+ years designing CCaaS platforms
• Robust background in Amazon Connect technologies
• Proven record in contact center migrations
• Experience in AI/ML solutions for customer experience
• Fluent English required for international communication
Join Accenture to push the boundaries in customer service with your expertise.
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📌 Accenture CCaaS Architect Role (Calgary)
🏢 Accenture
📍 Calgary