At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.Adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements ofwonder and amazementacross our range of awe-inspiring experiences.Our Vision is to be the world’s leading provider of experiential adventure travel.Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.General ResponsibilityWe are seeking a leader that is excited by this vision/mission and ready to lead guest service teams to become enthusiastic, engaging hosts while creating unique and memorable experiences. Reporting to the Hospitality and Guest Experience Manager, the Guest Experience Manager is a leadership role at the Golden Skybridge. This role is responsible for arrivals, ticketing, guest services, and interpretive teams. Success will be measured on guest experience (NPS), employee engagement (EES), leadership development, financial management, and commitment to place. This is a year round, full time position.Define what unique and memorable experiences look like for Guest Experience department. Articulate this vision and lead teams so they are compelled to become enthusiastic and engaging hosts. Create and deliver on SMART rolling action plans to achieve this vision. Work towards achieving these goals each and every day.Proactively lead these advancements while contribute to the greater experienceTake ownership of cleanliness, ticketing, and guest experienceSeek solutions, plan ahead and keep organized to deliverLive and lead Pursuit core values of Safety First, Bring Your Best, Anticipate and Honour PlaceAdvance guest service,



with special focusing on Anticipating guest needs to ensure the team delivers a world class experienceSeek and deliver upon opportunities to surprise and delightHire and Train supervisors and greater teamEnsure that all Pursuit policies & procedures are followedMaintain positive working relationships with tour companies, suppliers and other departmentsMonitor supplies, printing inventory and ensure proper par stock levels are maintainedLead inventory management for groups, FIT and packagesCreate processes for proper balancing and reporting of financialsEnsure cash security by creating and enforcing policies and proceduresCreate budgets and forecast on a monthly basis to ensure goals are achievedHealth and Safety champion for the department, implementing all emergency and safety protocols for your areas to ensure the safety of our guests and teamsLeading all communications and follow up brought forth from guest challenges and suggestionsIdentify current/prospective staffing requirements, maintain and update manuals and yearly job descriptionsEnsure all the required statistical information is gathered, entered and reported accurately and timelyTime management, payroll reports and daily KPI’sMonitor Medalia, monthly guest experience reporting, making sure to respond and follow up in a timely fashionSelection CriteriaLeadership - ability to develop and articulate vision, drive change, own goals, stay organized, strengthening culture, train, coach and modeling desired behaviorsMentorship- identifying talent and growing it internallyStrategy - ability to reviewing the guest journey and implementing solutions to enhance the guest experienceTraining- establishing clear expectations and coach to the desired levelAccounting experience an assetAbility to perform in a fast paced environmentComputer literate with adequate knowledge in Microsoft Office programsVentrata, RTP experience and second language an assetUndergraduate degree is an assetTo honour our commitment to be “Always Honest” all employees must consent to a criminal record checkAbout UsWe're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic,



destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKSJoin an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities InformationPursuit is an Equal Chance Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected] thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.#J-18808-Ljbffr

📌 Guest Experience Manager (Winnipeg)
🏢 Concord Hospitality
📍 Winnipeg