- Operate security systems, CCTV, intercom, and security-related network systems in the SOC office.
- Remote patrols using CCTV cameras.
- Conduct investigations and review CCTV footage when assigned.
- Monitor CCTV cameras for functionality. Monitor activity on cameras across sites. Reposition camera angles as necessary from the remote controls.
- Monitor and control access control equipment (gates, doors, portals, etc.).
- Advise the Embedded technician or shift Supervisor when there are system malfunctions.
- Respond to security and emergency incidents. Call local authorities when needed and site contacts of the emergency. Respond using our Standard Operating Procedures (SOPs).
- Assume responsibility for site security operations in the absence of the Site Manager or Shift Supervisor.
- Answer high volumes of intercoms, phone calls, and emails in a timely and skilled manner.
- Write reports for our Security Management System (Technical Reports, Operational reports, and Incident Reports).
- Respond to emails, creating profiles, activating HIDs, activating spare cards, access changes, and all other tasks assigned by the Shift Supervisor.
- Other duties as assigned.
QUALIFICATIONS
- Bilingual in English and French, strong in both verbal and written.
- Must have a personal vehicle; public transportation is unavailable.
- Must have a valid Ontario Security guard license.
- Full-time availability for a rotational schedule (days, evenings, and overnights). Shifts can be 8–12 hours in duration.
- Ability to remain calm and composed under pressure.
- Proficiency in using security equipment and technology.
- Strong observational skills with the ability to detect and respond to security threats.
- Excellent communication and interpersonal skills.