Explore the Care Access Representative role at CBI Home Health in Toronto. Be instrumental in scheduling direct care while fostering positive client and caregiver relationships in a busy contact center.

This position is vital for ensuring that care providers are effectively scheduled to meet client needs. Your skills in communication, problem-solving, and meticulous organization will empower you to manage a high volume of requests efficiently. Every day, your work will help in delivering compassionate, high-quality care to individuals at home.

Key Responsibilities: • Schedule caregivers efficiently to meet client care requirements • Achieve KPI metrics such as call handling and scheduling efficiency • Maintain communication with clients, families,



and providers • Build robust relationships with stakeholders in the care network • Manage updating scheduling and client information systems

Requirements: • Completion of Grade 12 or equivalent • Experience of 2 years or more in a customer service environment • Competence in Microsoft Office and scheduling applications • Strong verbal and written communication capabilities • Ability to juggle multiple tasks in a fast-paced setting

Utilize your skills in care coordination to enhance lives with CBI Home Health in Toronto. #J-18808-Ljbffr

📌 Toronto Care Access Representative Role (Winnipeg)
🏢 CBI Health
📍 Winnipeg