POSITION SUMMARY

We are seeking an experienced and motivated Office Administrator/Customer Service Representative to join our office administrative team. The successful candidate will play a key role in delivering exceptional customer service while supporting daily office operations and data entry duties.

JOB SCOPE – DUTIES & RESPONSIBILITIES

- Provide professional and friendly customer service via phone, email and in person.
- Respond to customer inquiries, process orders, and resolve issues in a timely manner.
- Perform accurate data entry and maintain customer and sales records
- Support the sales team with administrative tasks and order processing.
- Coordinate with internal departments to ensure smooth workflow and customer satisfaction.
- Handle all general office duties such as answering phones, and reception coverage
- Assist with invoicing, billing and credit note processing.
- P.O. Receipts,



Stock transfers and Load sheets
- Work effectively in a team-based environment.
- - Shift may vary as coverage for business needs may fluctuate.

- Other duties as assigned

JOB SKILLS & QUALIFICATIONS

- Strong customer focus, understanding customer needs.
- Previous experience in office administration and/or Customer Service role
- Excellent verbal and written communication skills.
- Excellent problem solving and process improvement skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize in a rapid paced, environment.
- Professional, reliable, and customer-focused attitude.
- Proficient in Microsoft Office (word, excel, outlook) and data entry systems

📌 Office Administrator / Customer Service Representative (Mount Pearl)
🏢 Flanagan Foodservice
📍 Mount Pearl