Location: Edmonton, AB

Job Type: Full-Time | Monday to Friday

We are looking for an organized and motivated Office Administrator to join our Edmonton office.

This is a hands-on administrative position supporting our sales, operations, safety and billing functions. We are looking for someone who takes ownership of tasks, follows through and is comfortable picking up the phone to get things done.

A large part of this role is helping make the day-to-day lives of our sales and operations team easier by handling the administrative work behind the scenes.

Responsibilities

- Sales Support – Assist the sales team with customer follow-ups, documentation, job information and other day-to-day administrative requirements.
- Customer Communication – Contact customers directly when information is required or an issue needs to be corrected or resolved.
- Follow-Up – Follow outstanding items through to completion. This role requires someone willing to pick up the phone and get an answer rather than simply sending an email and waiting.
- Billing & Invoicing – Prepare customer invoices and ensure billing is completed accurately and on time.
- Billing Documentation – Collect and organize purchase orders, work tickets, timesheets and other supporting documentation required for invoicing.
- Billing Follow-Up – Work with customers, sales and operations to resolve missing purchase orders, incorrect billing information, discrepancies or other issues preventing an invoice from being completed.
- Customer Requirements – Ensure invoices and supporting documents meet individual customer billing requirements and are submitted through customer portals when required.
- Employee Onboarding – Assist employees with customer and site-specific onboarding, orientations and required documentation before mobilizing to site.
- Training & Testing – Book employee training, courses,



drug and alcohol testing and other site requirements.
- Travel & Accommodation – Arrange hotels and accommodations for employees working out of town.
- Safety Administration – Assist with employee training records, safety documentation, customer requirements and general safety administration.
- Employee Coordination – Communicate with employees regarding training, site requirements, travel arrangements and documentation.
- Document Management – Maintain organized employee, customer, billing and project records.
- Office Administration – Assist with general office duties and provide administrative support wherever required.

What We're Looking For The most important qualities for this position are initiative, organization and follow-through. The successful candidate should be:

- Comfortable speaking with customers and employees over the phone
- Organized and able to manage multiple priorities
- Willing to take ownership of tasks and see them through to completion
- Comfortable following up when an answer has not been received
- Accurate and detail-oriented, particularly when preparing invoices and customer documentation
- Comfortable working with numbers, spreadsheets and billing information
- Dependable and able to work independently while supporting a team
- Proficient with Microsoft Outlook, Word and Excel
- Comfortable learning new software and online customer portals
- Able to work in a busy setting where priorities can change throughout the day

Previous experience in office administration, billing, invoicing, construction, industrial services, safety administration or sales support would be an asset. This position is well suited to someone who enjoys being the person behind the scenes who keeps things organized, solves problems, follows up and gets things done.

Pay: $50,000.00-$55,000.00 per year

Work Location: In person

📌 Office Administrator (Edmonton)
🏢 Unique Scaffold
📍 Edmonton