Here is a brief overview of the tasks and responsibilities:

- Provide technical support and audiovisual support for corporate events, including webcasts, conferences and videoconferences;
- Plan, prepare and install the technological equipment required for events and meeting rooms;
- Analyze requests, diagnose and resolve hardware, software and operational incidents;
- Install, configure, repair and replace computer equipment, including workstations, peripherals and related components;
- Ensure the support, follow-up, communication and escalation of incidents and queries to users;
- Provide telephone, remote and in-person technical support to users;
- Deploy software manually or using automated mechanisms;
- Maintain technical documentation, procedures, customer and incident records in the ticketing system;




- Participate in IT projects and continuous improvement initiatives of technological services;
- To support critical situations and major outages that require quick intervention.

The profile we are looking for is as follows:

- Hold a college diploma in computer science or any other relevant training;
- Have three (3) to five (5) years of experience in a similar position;
- Have a solid sense of customer service and excellent interpersonal skills;
- Demonstrate strong problem-solving skills;
- Have an excellent knowledge of Windows 11 and Microsoft 365;
- Proficiency in audio-visual equipment as well as Microsoft Teams, Zoom Webinar and Webex platforms;
- Be able to install, configure and move computer and AV equipment as required.

📌 Office Automation Technician (Montreal)
🏢 COFOMO
📍 Montreal