Drive innovation in taxpayer service as the Customer Support Operations Manager with the Minnesota Department of Revenue. This hybrid role manages core support functions from St. Paul.

In this full time position, you will lead efforts to enhance customer experience statewide. Your expertise will inform call center strategies, internal training initiatives, and performance reporting systems. Collaborate across departments to ensure the agency meets legislative requirements and customer expectations efficiently.

Key Responsibilities:



• Oversee the design and implementation of training strategies • Manage operations of customer service call center • Build and document effective service delivery processes • Evaluate operational metrics to drive service improvements • Promote stakeholder collaboration across divisions

Requirements: • Minimum 3 years in leadership within a contact center • Experience with tax administration or related laws • Proven track record in quality program design • Ability to influence and resolve stakeholder conflicts • Strong commitment to fostering an inclusive workplace

Leverage your leadership and operational acumen to enhance taxpayer services with the Minnesota Department of Revenue. #J-18808-Ljbffr

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