Description

Status: Full-Time

Reports To: Assistant Branch Manager

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

- Do What’s Right
- Our People Matter
- Trust Through Teamwork
- Striving for Excellence

About the Position

ATS Traffic is currently looking for a Customer Service Professional (CSP) to join our Sales team in Calgary, Alberta. This is an excellent opportunity for anyone with retail customer service and/or sales background looking for their first experience working within a skilled setting!

This position is the first point of contact for customers looking to rent equipment from ATS. The CSP will handle inquiries for quotes, rental orders, deliveries and pick-ups. CSP will handle customer concerns as well as taking orders via phone, email and walk‑in.

Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. Are you organized,



resourceful and comfortable making decisions? Are you a natural problem‑solver who thrives working in a fast‑paced work environment? If this sounds like you, submit your application today!

Responsibilities

- Data Entry: accurately processing quotes, sales orders
- Answer and direct all incoming calls, greet walk‑in customers
- Handle inquiries for quotes, orders, deliveries and pick‑ups, as well as customer concerns
- Build and maintain customer relationships
- Take payment on cash sales

Qualifications

- Approximately 2 years’ experience in customer service and/or sales is required.
- Previous experience working in the traffic control/construction industry is an asset.
- Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
- Strong verbal and written communication skills are required.

Training and Support

We will provide training to the right candidate.

Preferred Behaviors

- Team Player : Works well as a member of a group
- Enthusiastic : Shows intense and eager enjoyment and interest
- Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated : Devoted to a task or purpose with loyalty or integrity
- Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
- Self‑Starter : Inspired to perform without outside help

Travel Required

No

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📌 Customer Service Professional, Sales (Calgary)
🏢 ATS Traffic
📍 Calgary