- Pick up service parts and paper work at Service Depot each morning and ensure parts are complete before leaving Depot
- Attend appointments at specified locations and times as per daily schedule
- Complete repairs to DCC quality standards and customer requirements
- Report completion to service manager and if time permits, assist other field technicians
- For any items completed on service reports, have the customer sign to acknowledge their acceptance of that particular service item or all items on the service report.
- Paperwork for New/Incomplete Service Items
- Complete all return service reports daily, utilizing catalogue codes and proper terminology.
- All reports must be complete, accurate and signed off by the customer acknowledging the service to be completed.
- Company Representation
- Always represent the company in a courteous and professional manner.
- Always operate company vehicles in a safe and professional manner.
Education
- Grade 12
Specialized knowledge, Skills/Abilities and Experience
- Working knowledge of cabinetry installation, counter tops, woodworking and finishing techniques
- Possess excellent organizational and time management skills
- Capable of working independently (minimal supervision) as well as part of a solid team
- Strong communication/interpersonal skills and ability to manage difficult customer interactions with tact
- Valid driver's license and clean driver’s abstract record
- Proven problem solving ability and creative approach to solving service issues on site
- Must be physically fit and able to lift up to 75 lbs
- Good PC skills with working knowledge of Outlook, Excel and Word
- Knowledge of Deslaurier products and services would be a strong asset
- Must provide own equipment: table saw, chop saw, air nailer, compressor, wood working tools.
This position offers an opportunity to leverage your technical expertise in a energetic environment dedicated to delivering top-tier service. We value professionalism, technical proficiency, and a commitment to excellence in every aspect of the role.