Join Sun Life as an Assistant Vice President focused on Operational Learning & Performance with a hybrid work approach. Cultivate a culture of excellence and client outcomes through data-driven insights. In this pivotal role, you will lead around 80 employees in Canada and Asia, driving performance improvement and operational change.
Your objective is to foster a learning environment that aligns operational priorities with the customer experience. You'll utilize modern AI tools and analytics to monitor performance and adjust strategies to achieve results effectively. Key Responsibilities:
- Execute strategic vision for operational learning
- Support a global multi-disciplinary operational team
- Create impactful solutions for performance enhancement
- Monitor and improve onboarding and role readiness
- Leverage AI tools for risk-based quality insights
Requirements:
- 10+ years in senior operational leadership
- Experience with process transformation and quality models
- Proven ability to lead globally distributed teams
- Solid partnership with tech and operations leaders
- Preference for bilingual candidates in Quebec
Drive operational excellence and make a lasting impact at Sun Life.
📌 Operational Learning & Performance Leader at Sun Life (Ontario)
🏢 Sun Life
📍 Ontario
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