EMPLOYMENT OPPORTUNITY

Operations Manager – Full Time Fives Days/Week

Helping Spirit Lodge Society –

Who We Are

Helping Spirit Lodge Society (HSLS) is a not-for-profit organization founded as a result of the community discussions and decisions made during community forums through 1990. The United Native Nations originally sponsored the first project and opened office for the society on February 1, 1990. The organization is dedicated to providing wrap-around services to Women and Children fleeing violence.

Position Summary The Operations Manager provides organization-wide leadership to support the effective delivery of services across all Helping Spirit Lodge sites and programs. The role ensures the organization has the operational infrastructure, systems, and supports required to meet strategic, regulatory, and service delivery objectives.

The Director oversees facilities and asset management, capital planning, human resources, risk management, emergency preparedness and key operational projects. Working closely with the Executive Team and community partners, the Operations manager supports operational excellence, organizational sustainability, and alignment with the mission and values of Helping Spirit Lodge Society.

Reports To: The Executive Director

KEY DUTIES AND RESPONSIBILITIES:

- Contributes to organizational strategic planning in partnership with the Executive Team and leads the operational execution of approved strategic priorities, ensuring alignment across all sites and programs.
- Participates, as appropriate, in community and sector initiatives to support partnership development and alignment with organizational priorities.

Human Resources

- Provides positive, inclusive leadership to staff, practicum students, and volunteers, fostering a collaborative, respectful, and qualified work environment.
- Oversees and evaluates recruitment and staffing strategies to ensure operational capacity across sites and programs.
- Leads performance planning and review processes for direct reports, supporting accountability, growth, and alignment with organizational goals.




- Identifies learning and development needs for staff and supports the planning and delivery of organization-wide training and professional development initiatives.
- Organizes and facilitates staff meetings to support effective communication, collaboration, and developmental supervision.

Facilities and Assets

- Provides organization-wide leadership for facilities and asset management across all sites, ensuring buildings, residences, and grounds are safe, well-maintained, and operated to required standards.
- Oversees preventative maintenance, repairs, renovations, and capital replacement planning to maximize the lifecycle of buildings and major equipment.
- Manages procurement and administration of facilities-related contracts, service agreements, and lease arrangements.
- Oversees lease management and tenant compliance.
- Ensures consistent quality, accountability, and operational standards across all facilities, including cleanliness, safety, and regulatory compliance.
- Works collaboratively with the Executive Director to develop, maintain, and annually update the capital plan, including cost estimates and future building improvement initiatives.

Leadership

- Models and reinforces the values of Helping Spirit Lodge Society, providing leadership that supports engaged and accountable teams.
- Effectively leverages the skills, expertise, and interests of staff, clearly defining responsibilities and providing appropriate authority to achieve results.
- Provides leadership and guidance to management and staff, ensuring clear communication of decisions, priorities, and emerging challenges.
- Fosters a respectful, inclusive, and psychologically safe work environment that supports staff wellbeing, safety, and professional growth.
- Provides technical, operational, financial, personnel,



and governance recommendations that add value to organizational decision-making.
- Keeps the Executive Director and CFO informed of significant operational developments, risks, and trends.
- Promotes open, interactive communication that supports collaboration, partnership, and the advancement of the Society’s mission, vision, and objectives.

Qualifications · A master’s degree and professional designation in a relevant discipline, or equivalent mix of education and experience in a related field and education and experience in a related field.

· Minimum of 6-10 years recent, related experience in progressively more complex and senior management leadership roles in a large, multi-site organization, including significant experience with design, construction and maintenance of facilities projects and operations, preferably in a community setting.

· Proven experience in human resources and operations demonstrated ability to manage diverse teams

· Three years’ experience in social service sector with two years in a supervisory role

· Valid Driver’s License, clean drivers abstract and access to vehicle

· Criminal Record Check clearance

· Ability to work flexible hours

· Knowledge of and experience in the Urban Indigenous community with a working understanding of history, traditions, and community resources

· Knowledge of the impacts of family violence and its effects on women and children

· Ability to identify and direct individuals experiencing trauma, mental health substance use, sexual abuse and or homelessness to appropriate resources

Please submit your Resume and Cover letter to: [email protected]

Closing date: open until filled

Only those selected for interviews will be contacted

Preference may be given to qualified Aboriginal applicants per Section 41 of the Human rights code.

Pay: From $34.00 per hour

Benefits

- Dental care
- Extended health care
- RRSP match
- Vision care

Education:
- Master's Degree (preferred)

Experience:
- Supervising: 3 years (preferred)

Licence/Certification:
- Class 5 Licence (preferred)

Work Location: In person

📌 Operations Manager (Vancouver)
🏢 Helping Spirit Lodge Society
📍 Vancouver