Work Model: Hybrid – 4 days onsite, 1 day remote)

Duration: 12 Month (Extension & Conversion Possible)

Position Overview

We are seeking a detail-oriented and reliable Operations Officer III – Bilingual to support day-to-day operational activities within a high-volume setting. The successful candidate will be responsible for processing and maintaining accurate information, meeting service-level expectations, following established policies and procedures, and providing effective support to internal and external partners.

This is primarily a back-office operations role , with approximately 90% of the work focused on operational processing and 10% involving telephone communication.

Key Responsibilities

- Manage daily operational volumes while consistently meeting service-level timelines.
- Perform accurate and timely data entry and processing.
- Review information carefully to ensure accuracy and completeness.
- Apply sound judgment when handling operational issues and escalate matters appropriately.
- Follow established policies, procedures, controls, and risk requirements.
- Communicate clearly and professionally with internal partners, team members, and external stakeholders.
- Support credit-related operational activities and processing.
- Maintain a high level of accuracy when handling confidential customer information.
- Identify discrepancies or issues and take appropriate action.
- Complete assigned administrative and operational tasks within required timelines.
- Support ad-hoc requests and other operational activities as required.

Required Qualifications

- 3–5 years of relevant experience in operations, administration, data entry, banking, financial services, or a similar environment.
- Strong data entry experience with a high level of accuracy.
- Basic computer skills and ability to navigate multiple systems.




- Basic proficiency with Microsoft Office applications.
- Fluently bilingual in English and French, both written and verbal.
- Strong attention to detail and quality-focused approach.
- Good judgment and ability to identify when issues require escalation.
- Strong organizational and time-management skills.
- Ability to work effectively in a high-volume environment.

Preferred Qualifications

- Previous banking or financial services experience.
- Previous credit operations or credit-processing experience.
- Experience working with confidential customer information.
- Experience in a back-office operations environment.

Work Environment

- Hybrid work model with 4 days onsite per week .
- Training will be conducted fully onsite for the first 3 months .
- Rotational schedule with start times between 7:00 AM and 10:00 AM.
- Overtime may be required based on business needs.
- The role involves interaction with both internal partners and external stakeholders.

Performance Expectations Success in this role will be measured through:

- Meeting service-level agreements and productivity targets.
- Accuracy and quality of work.
- Effective communication with business partners.
- Reliability and attendance.
- Ability to complete ad-hoc operational assignments.
- Consistent adherence to policies, procedures, and risk controls.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

📌 Operations Specialist – Bilingual (English/French) # 26-19722 (Montreal)
🏢 US Tech Solutions
📍 Montreal