As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Operations Support Rep

Float - Edmonton North (West-End) Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees.

We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts. We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Working Hours: Monday to Friday, varying shifts. 25 hours per week (some Saturdays may be required) Wage: $26.36 per hour The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation. Enter billing and shipping data and reconciles Chain of Signature (COS) documents.

Collect, track,



and store courier documentation in the Red Bin to ensure document quality and completeness Prepare the Red bin to be sent to the Hub in the evening Complete administrative functions Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries Customer Service Orientation Serving our customers in the most productive and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services Handling customer complaints and inquiries Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners Building a positive relationship with customers Building a positive relationship with key contacts – Vendors, building tenants, etc. Assisting customers with shipping details and account challenges Loading, scanning, logging and calling resolution freight Cash reconciliation including deposits, key control Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff,



account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Customer service orientation ~ Excellent in relationship building ~ Takes personal responsibility and accountability for actions and situations ~3-12 Months Customer Service Experience preferred ~Professional communication skills: oral communication (telephone and in person); ~ Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail ~ Experience working in a team environment and independently an asset ~ Experience working in an environment with safety standards an asset Computer Operations Standards and Procedures Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

POSTING DETAILS Working Conditions: Retail Center Environment Posting Number: 69467 Purolator is an equal opportunity employer committed to diversity and inclusion . During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact.

📌 Operations Support Representative Job Details | Purolator (Edmonton)
🏢 Purolator
📍 Edmonton