Localisation et Rémunération

Lieu de travail : Terrace, Colombie-Britannique, Canada. Horaires : 37,5 heures/semaine. Salaire de base : 45700 à 61000CAD par an.

Description du poste

Au sein de TD Canada Trust, vous serez le premier point de contact pour les clients, leur offrant des conseils personnalisés et les guidant vers les solutions appropriées tout en assurant une expérience client positive.

Responsabilités

- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising valuable judgement in confidential matters
- Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness,



participating in personal performance development and sharing industry knowledge to achieve common objectives

Qualifications

- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date
- Post‑secondary or undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel, and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills
- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

Engagement envers l’égalité des chances

TD s’engage à fournir un environnement de travail inclusif. Toutes les candidatures sont examinées sans distinction basée sur la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge ou tout autre critère protégé par la loi.

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📌 Personal Banking Associate (Terrace)
🏢 TD Bank
📍 Terrace