Exciting Bilingual Contact Centre Advisor position at DHL Express in Winnipeg! Engage customers and ensure top-notch service on calls, chats, and emails.

As part of the omni-channel contact team, you will facilitate connections by addressing customer inquiries in both English and French. The role demands strong multi-tasking abilities, as you'll manage multiple interactions while upholding quality service standards. Your professionalism and empathy will define the customer experience at DHL.

Key Responsibilities: • Respond to incoming call, chat, and email interactions efficiently • Manage up to three chats and provide quick solutions • Update customers on shipment status and delivery details • Schedule pick-up calls using the automated system • Drive NPA scores by delivering professional responses

Requirements: • Background in call centre customer service • Bilingual capabilities in English and French • Solid multi-tasking and communication skills • Proficiency in MS Office and virtual platforms • Typing speed of at least 38 WPM with high accuracy

Bring your expertise and enthusiasm to DHL Express, enhancing the customer journey every day! #J-18808-Ljbffr

📌 DHL Express Bilingual Advisor Role (Winnipeg)
🏢 DHL Express
📍 Winnipeg