CMHA Kelowna & District is hiring a full-time Supportive Housing Worker for our Supportive Housing Program. This position offers 32 hours per week with a work schedule of Friday – Monday, 11pm-7am. We have five Supportive Housing Sites located throughout Kelowna that have been successfully housing and supporting individuals who are unhoused or at risk of being unhoused for more than 20 years.

WHO IS A SUPPORTIVE HOUSING WORKER?

The Supportive Housing Worker (SHW) provides direct support working within a 24-hour, 7 days per week supportive housing environment with adults struggling with a variety of challenges including homelessness, substance use, mental health and mental illness. SHWs ensure that program participants’ physical, emotional, social, and medical needs are met and provide a safe and secure environment to enhance quality of life through activities of daily living, the development of life skills and fostering independence.

WHAT DOES A SUPPORTIVE HOUSING WORKER DO?

- Recognizes participants’ strengths and honors their abilities while offering flexible person-centered support in establishing and progressing towards goals
- Provides feedback and input regarding participants’ needs and progress to the Team Lead and other involved community professionals
- Supports the Recreation Worker with various participant-focused social and recreational activities
- Identifies available social, economic, recreational, and educational services and resources in the community that will meet participant needs and facilitates referrals
- Provides life skills training such as housekeeping, personal self-management skills, and assistance with using public transit to get to appointments
- Ensures a safe and healthy site for participants
- Completes indoor and outdoor housekeeping duties, including but not limited to sweeping, mopping, emptying garbage bins, yard work, shoveling snow, etc.
- Monitors medication and provide medication reminders
- Recognize and respond to potential emergency situations such as crisis response, mental health and substance use, suicidal ideation, homicidal ideation to ensure the safety of participants and staff




- Manages crises, including provide timely response in providing CPR and Naloxone as part of overdose response
- Completes and maintains related records and documentation including daily program participant logs, case related documentation, progress reports
- Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

- Grade 12 or equivalent education required
- Ability to transport program participants to activities and appointments within the community via public transit on an occasional basis
- Ability to travel between facilities to provide shift coverage on an occasional basis
- Criminal Record Check clearance in the Vulnerable Sector
- Diploma in Human Services or related field considered an asset
- Certificates in First Aid, CPR, Naloxone and Food Safe considered an asset
- Experience working in a Supportive Housing workplace considered an asset
- Experience working in the Community Social Service sector considered an asset
- Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
- Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
- Verbal and written communication skills
- Ability to engage respectfully and develop rapport with program participants with multiple barriers
- Ability to work in cooperation with team members and independently
- Understanding of and commitment to working with people experiencing mental health concerns and substance use
- Working knowledge of community-based resources
- Ability to maintain consistent professional boundaries
- Basic understanding of Microsoft Outlook, Word and Excel




- Understanding of working with a Trauma Informed lens
- Understanding of Harm Reduction and Housing First principles
- Ability to organize and prioritize competing program and participant needs
- Strong attention to detail for documenting participant logs and critical incidents
- Ability to recognize changes in residents, analyze and resolve challenges
- Problem-solving and crisis intervention skills to resolve participant conflicts

WHO IS CMHA KELOWNA & DISTRICT? At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization.

We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

- A competitive wage of $26.57/hour
- Dental, Health & EAP Benefits
- Wellness Spending Account
- RRSP matching program
- Vacation & Personal Health Days
- A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day. We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

📌 Overnight Supportive Housing Worker (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna