An integral member of the Massage Addict team, Guest Service Administrators (GSAs) are responsible for a wide variety of clerical duties in support of clinic administration. This includes ensuring all clients receive a friendly and knowledgeable experience while visiting the clinic. This individual will be responsible for greeting clients as they arrive, attending to the phone lines, responding to inquiries, processing payments, direct billing and scheduling appointments.

The Guest Service

Administrator will also be responsible for a variety of other assigned administrative duties to ensure the smooth and efficient operations of the clinic.

Responsibilities

- Provide outstanding client service, answering telephone calls, and scheduling appointments, placing reminder calls, direct billing to insurance companies.
- Welcome clients, checking them in and familiarizing them to the Clinic upon arrival.
- Maintain a working knowledge of all Massage Addict services
- Provide new clients with knowledge of the services offered, direct billing options and membership options
- Keep an organized filing system, pulling and replacing file daily to ensure efficient operations and prepare for the following business day.
- Maintain a safe and clean reception area, treatment rooms, washrooms, hallway and staff room.
- Laundry duties multiple times a day
- Work with the clinic owner to perform tasks needed

Requirements & Qualifications · 2 years of experience within a service-oriented environment, with a focus on administration,



and providing a high level of client service/satisfaction

· Superior verbal communication and telephone skills

· Professional, good energy, calm, patient and friendly with great people skills

· Excellent organization and multitasking skills and the ability to work in a fast-paced environment.

· Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management

· Access to reliable transportation.

What we offer

· Professional, supportive environment

· Passionate team of colleagues

· Hourly wage plus bonus / commission

· Company events

· On-site parking

· Treatment discount

Schedule

· 15-35 hours a week

· 1-2 Evening Shifts a week

· Weekends as needed

· Day Shift (9.00am-3.00pm)

· Evening Shift (3.00pm-9.00pm)

· Saturday/Sunday (9.00am-7.00pm)

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you!

Interested in applying?

Visit our website to learn more and submit your resume at MassageAddict.ca/Careers or email: [email protected]

We thank all applicants but only those qualified will be contacted.

Job Types: Full time, Part-time

Pay: $18.00 per hour

Benefits

- Company events
- On-site parking

Education:
- Secondary School (preferred)

Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Part Time Front Desk Receptionist /Guest Service Administrator (Richmond Hill)
🏢 MASSAGE ADDICT
📍 Richmond Hill