Elevate your technical support career with OpenText as a Premium Support Specialist focused on Identity and Access Management. Deliver exceptional client engagement and hands-on solutions in a hybrid work environment.

OpenText, a leader in information management, seeks a Premium Support Specialist with advanced expertise in OpenText IDM/AA. In this role, you will work closely with clients, particularly on site 2-3 days per week, ensuring they receive proactive technical guidance and best practices. Your mission is to foster client loyalty while advocating for their software solution growth and satisfaction.

Key Responsibilities: • Act as primary contact for support incidents on assigned products • Build robust,



trusted client relationships through in-depth understanding • Resolve issues efficiently by leveraging technical expertise • Identify operational risks and recommend effective best practices • Provide ongoing technical mentoring and support assessments

Requirements: • Bachelor’s degree preferred or technical associate degree • Minimum 3 years in client support role • Advanced knowledge of OpenText IDM/AA • Proven technical troubleshooting experience • Ability to travel locally for client meetings

Maximize client success by providing tailored technical support while enhancing your expertise at OpenText! #J-18808-Ljbffr

📌 Premium Support Specialist for OpenText (Montreal)
🏢 Socket.dev
📍 Montreal