Elevate your career with ADP as a Manager for HCM Technical Support in either Etobicoke or Montreal. Focus on leading a high-performance team while enhancing client interaction through technical expertise.Take charge of a dedicated team that specializes in Human Capital Management solutions. With a blend of technical and leadership skills, you will be responsible for training, performance management, and operational oversight. You'll ensure that your team provides effective support for complex inquiries, optimizing service delivery and client satisfaction.Key Responsibilities:Manage technical specialists in a customer-centric environmentMonitor call volumes and operational metricsAdopt best practices for problem resolutionStreamline processes based on client feedbackPartner with teams to enhance support strategiesRequirements:5+ years' experience in HCM or HR Information SystemsMinimum 2 years' leadership in a contact centreKnowledge of APIs and data integrationProven ability to handle escalationsExceptional communication and coaching skillsUtilize your expertise to lead a talented team and drive excellence at ADP.#J-18808-Ljbffr

📌 Manager For Hcm Technical Support At Adp (Montreal)
🏢 ADP
📍 Montreal