Drive customer-focused initiatives at the City of Calgary as a Leader handling customer experience and billing. This full time role requires managing contract escalations and implementing effective strategies.As a leader, you will guide a high-performing team while focusing on continuous improvement in customer service delivery. With a minimum of ten years of relevant experience, including five years in management roles, your expertise will be essential for data-driven decision making. You will also champion performance development plans and drive change across Water Services that aligns with corporate values.Key Responsibilities:Provide leadership and coaching to team membersCreate performance and training development plansUtilize data for informed decision-makingIdentify opportunities to enhance customer experienceDrive strategic change initiatives within Water ServicesRequirements:Degree in Business, Management, or CommunicationsAt least 10 years of related experienceMinimum 5 years in a leadership roleStrong contract and change management skillsProven communication abilities and adaptabilityApply your leadership skills to enhance customer service at the City of Calgary.#J-18808-Ljbffr

📌 Customer Experience Leader In Calgary
🏢 Tobermory
📍 Calgary