Naturopathic Medical Office Assistant

As a Naturopathic Medical Office Assistant, you are an essential part of the integrated health team to ensure we provide the best care we can to our patients. You will work independently and also closely with the office manager, co workers and multiple health care professionals as the first contact with any patient whom calls or enters our clinic. We are looking for a team player whom likes a fast paces environment and whom is excited to make a difference in the lives of others.

Join us today. Knowledge of Jane operating system a plus.

This is for a permanent full-time position, 4 - 5 days per week. Plus on call, holiday coverage. Must be available to work either evenings, daytime or Saturday's

Your responsibilities will include:

- Meeting and greeting patients
- Appointment Booking with Jane software for multiple practices
- Phone, In Person and Electronic Patient Care: answering questions, appointment bookings, invoicing, supporting patients with and in the preparation of laboratory testing, managing sending of prescriptions, patient invoicing and preparing and dispensing dispensary items
- Patient Chart and Information Management: Maintaining, managing and preparing accurate and confidential patient records in a confidential manner.
- Payments: invoicing, collecting payments, invoicing third parties, collecting AR’s efficiently, managing clinic cash flow and day end cash outs, managing insurance and keeping accurate financial records and reports.
- Assisting Practitioners and maintaining patient rooms: preparing and cleaning rooms for patients, restocking supplies, and supporting heath care professionals with tasks to ensure smooth patient flow
- Maintaining Clinic Cleanliness: Ensuring a clean and organized clinic environment that reflects our commitment to excellence.

Must be able to:

- Provide warm, supportive and friendly customer service in a busy environment
- Communicate with pharmacies, third parties and laboratories




- Maintain a positive patient experience for all clinic patients and team
- Multi task and work in a team-based manner along with working independently when required
- Provide friendly yet efficient patient centered customer service when performing work duties, answering questions, invoicing or scheduling patients or when answering questions about our services to current and potential patients ensuring each patient leaves with a positive experience.
- Address administrative and patient care related concerns or challenges in a kind and respectful manner maintaining communication with your team and following up as needed.
- Follow clinic policies and procedures
- Schedule patient appointments in Jane and to be able to fill and optimizing clinical schedules and manage waitlists to fill practitioner schedules.
- Submit extended health claims to third-parties in a timely manner.
- Collect payments from patients in a timely manner
- Support practitioners as required in their duties
- Collect and maintain accounts receivables
- Following up and chasing outstanding payments for patients and funders to maintain Accounts Receivables within acceptable ranges.
- Maintain clean and tidy patient rooms, reception area, waiting area and clinic space.
- Other duties as required and assigned.

Qualifications:

Must Haves:

- Grade 12 education or equivalent.
- Able to type with proficiency including with the use of Microsoft Office, Outlook and Jane EMR, or similar.
- Thrive in a quick-paced environment and be able to problem solve and work independently




- Excellent English verbal and written communication skills; experience with medical terminology an asset
- Be a hard worker who enjoys multi tasking.
- Enjoy working with others for the focus to provide excellent health care services.
- Attention to detail

Preference Given if you have:

- 1-2 years of experience in a healthcare setting or equivalent post secondary education
- Experience in a pharmacy, clinic, or medical office
- Experience working in an integrated healthcare setting.
- Understanding of the services we offer

We offer:

- A competitive wage and opportunities for learning
- A supportive work environment
- Dental and Extended Health Benefits for regular full time employees working 3+ days a week
- Reduced rates on in clinic health services, and discount rates on dispensary items.

We want to hear from you. Please send your resume with cover letter to [email protected] . Please tell us about yourself in your cover letter and why you would be a good fit for the team. Hours: This position is for 4-5 days a week plus cover. MUST be able to work days, evenings, and/or Saturdays.

Pay: $21.00-$24.00 per hour based on experience and willingness to grow with the clinic

Flexible Language Requirement

- English: Must be proficient
- French not required

This position will be approximately 4-8 hours /shift 4-5 x a week and sick holiday coverage. An example of what the hours some of the shifts could look like are (Hours will be subject to change ), Mondays 9-5 pm, Wednesdays 12pm - 7:30pm, Thursday 9:30am - 5pm or 2pm - 6pm, Friday 9am - 5pm & Saturday 8am - 2pm. Please only apply if you are available for example shifts and Saturdays.

Job Types: Permanent, Part-time

Pay: $21.00-$24.00 per hour

Benefits

- Extended health care
- On-site parking

Application question(s):
- Are you familiar with the Jane operating system?

Licence/Certification:
- MOA training (preferred)
- 1 year medical office experience (preferred)

Work Location: In person

📌 Permanent Full Time MOA receptionist (Victoria)
🏢 Vancouver Island Naturopathic u0026 Integrated Health
📍 Victoria