Step into an IT Application Support role at Sunoco, focusing on technical support for customer-facing portals. Your expertise will ensure high availability and seamless operations.

As a Customer Portal Support Specialist, you will lead efforts in troubleshooting, monitoring interfaces, and scoping requirements with business stakeholders. This role emphasizes collaboration across teams including Salesforce and software engineering, making your impact essential for a seamless customer experience at Sunoco. Your ability to translate business requirements into technical solutions will directly enhance user satisfaction.

Key Responsibilities:



• Serve as the Subject Matter Expert for the SunocoNet portal ecosystem • Manage and resolve complex support tickets daily • Develop user training resources and documentation • Monitor application health and proactively prevent downtimes • Conduct functional testing for new deployments and features

Requirements: • Salesforce certifications are required for this role • Proficient in SQL for data validation and analysis • Knowledge of modern authentication protocols • Familiarity with Agile and ITSM tools like Jira and Confluence • Solid analytical skills and attention to detail

Bring your technical support experience to enhance Sunoco's customer portal solutions. #J-18808-Ljbffr

📌 IT Application Support at Sunoco (Winnipeg)
🏢 Parkland
📍 Winnipeg