Join Terminal as the first Customer Success Manager in Toronto, focusing on enhancing client engagement post-sale. Your expertise will shape the activation process and deliver value to enterprise clients.This pivotal role is centered on developing a repeatable activation model for Terminal's enterprise accounts. You will oversee each customer's transition from contract signing to activation, ensuring timely communication and alignment among stakeholders. Collaborating with the Strategic Account Manager,



your success will lay the foundation for future Customer Success Managers.Key Responsibilities:Own time-to-value from contract signature to activationFacilitate customer progress toward deriving valueMaintain a proactive rhythm with bi-weekly updatesCreate comprehensive success plans at account kickoffLead quarterly reviews to drive expansion discussionsRequirements:Proven customer success management experience in techFamiliarity with multi-stakeholder dynamics in Fortune 500sStrong grasp of data-related challenges in client relationsExceptional communication skills for executive-level reportingMotivated to drive accountability and quick go-livesMake an impact at Terminal by building the foundation for customer relationships in Toronto.#J-18808-Ljbffr

📌 Founding Customer Success Manager Role (Toronto)
🏢 Socket.dev
📍 Toronto