Pit Lane Sim Racing launched in 2019 and has grown into one of Canada’s leading sim racing companies, serving customers across the country and internationally. We’re known for custom simulator builds, nationwide free shipping, and our popular in-person Sim/VR Lounge the first of its kind in Atlantic Canada, located in Dartmouth.

As we continue to expand, we’re looking for enthusiastic, people-focused team members to join our Sim Lounge as Pit Crew.

Why Join Us?

This is a hands-on, high-energy role at the heart of the customer experience. You’ll be the face of Pit Lane Sim Racing in our Dartmouth venue, creating memorable experiences for sim racing enthusiasts every day. If you love interacting with people, enjoy technology and gaming, and want to grow with a fast-moving company that values reliability and great service, this is the perfect place to start (and advance!).

The Opportunity

As Pit Crew, you’ll take ownership of the day-to-day customer experience in our Sim Lounge. You’ll greet guests, manage bookings, keep everything running smoothly, and help deliver the friendly, professional atmosphere that sets us apart. Strong performance here opens transparent paths to greater responsibility in customer support, operations, sales, or marketing as the company scales.

Responsibilities

- Greet and assist customers inquiring about simulator rentals, products, and experiences
- Learn our full range of offerings (simulator rentals, products, and events) so you can confidently guide and recommend the right options
- Manage online and phone bookings, communicate clearly with customers, and ensure smooth scheduling
- Learn how our simulators and systems work and troubleshoot common issues on the spot
- Support the wider team with tech and customer-support tasks
- Create a consistently welcoming, friendly atmosphere that drives excellent service across bookings, events, and the lounge
- Maintain a clean,



professional space and sanitize equipment after every use
- Handle order processing and day-to-day management tasks accurately and efficiently

What Success Looks Like (first 3–6 months)

- Customers consistently feel welcomed, informed, and excited about their visit
- Smooth, error-free management of bookings and communications
- Quick, confident troubleshooting that keeps sessions running without disruption
- A clean, well-maintained lounge that reflects the Pit Lane brand
- Positive feedback and repeat visits driven by your service
- Growing familiarity with our products and systems that allows you to support the team effectively

In order to succeed in this role, candidates will need excellent communication skills, a strong work ethic, and a genuine desire to deliver friendly, courteous service. You’ll also be expected to become familiar with our offerings and contribute to a positive customer experience every day. We are looking for people who are:
- Interested in motorsports, gaming, or simulation technology
- Well-organized and reliable
- Strong communicators who present themselves professionally
- Comfortable with technology and quick to learn new apps and systems
- Committed team players who take pride in creating a great atmosphere

Additional skills that will be considered assets for advancement:
- Sales experience
- Social media / content skills

If you’re ready to join the Pit Lane family, bring energy to our Dartmouth Sim Lounge, and grow with one of Canada’s leading sim racing brands, we’d love to hear from you.

Job Type: Permanent

Advantages

- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Ability to commute/relocate:
- Dartmouth, NS: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Do you have limitations on your schedule availability (hours or days of the week)?

Education:
- Secondary School (preferred)

Experience:
- Customer service: 2 years (preferred)

Work Location: In person

📌 Pit Crew (Customer Service) (Dartmouth)
🏢 Pit Lane Sim Racing
📍 Dartmouth