Become a key resource at the Ontario Pension Board in a Client Service Associate role focused on delivering expert guidance to members. This position involves translating complex pension concepts into clear communication.
Within OPB’s Client Care Centre, the Client Service Associate will serve as the first point of contact for clients. You will leverage your knowledge to understand client situations and guide them through the pension system, ensuring that they feel supported at every stage of their journey. Meticulous attention to detail and analysis will be crucial.
Key Responsibilities:
• Engage clients to effectively understand their circumstances
• Provide accurate information for informed decision-making
• Work with internal teams to resolve escalated issues




• Maintain service levels managing telephony queues
• Proactively introduce and educate clients on pension options
Requirements:
• Required RRA designation with support for completion
• Knowledge of pension legislation and life cycle events
• Desire to build strong client relationships with empathy
• Robust communication skills adjusting style as needed
• Effective organizational skills for multitasking in a fast-paced role
Elevate your client service career at OPB by playing a crucial role in assisting members.
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📌 Pension Client Service Expert Role (Toronto)
🏢 OPB (Ontario Pension Board)
📍 Toronto