Shape customer success in the role of Customer Operations Director at Ericsson in Toronto, Canada. Oversee and enhance the delivery lifecycle for leading Cloud Software & Services programs.In this influential role, you will drive end-to-end operational excellence and partner closely with various cross-functional teams. You will be responsible for ensuring that delivery commitments and SLAs are met while managing customer satisfaction and financial performance.



Your ability to influence and lead will be key in fostering a culture of transparent communication and high-quality outcomes.Key Responsibilities:Ensure delivery commitments and contractual outcomes are consistently metEstablish operational governance and monitor delivery effectivenessConduct regular performance reviews with customer delivery teamsIdentify trends and implement corrective actions for improvementLead a high-performing operations team focused on continuous improvementRequirements:Extensive experience in customer operations, service delivery, or large-scale programsProven track record in managing financial performance and budgetsStrong skills in KPI-driven execution and performance managementExperience working within matrixed global organizationsExceptional communication skills for stakeholder engagementDrive significant improvement in customer operations at Ericsson and elevate client outcomes.#J-18808-Ljbffr

📌 Customer Operations Director At Ericsson (Toronto)
🏢 Ericsson
📍 Toronto