Location: 2500 Pitfield Blvd, Saint Laurent, QC H4S 1Z7Schedule : Monday to Friday DAYTIMEPosition Summary:We are looking for an energetic person with strong organizational skills and the ability to multi-task in a fast paced environment. Potential candidates will possess a positive attitude, excellent communication skills and above all, a robust commitment to customer service.A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.We Offer You:Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment, comprehensive training, and exceptional growth opportunities within the company.Major Responsibilities:Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work scheduleCommunicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.Assure that all Penske rental units are maintained and prepared for customersEnsure parts are available for scheduled workOrder, kitting and return partsHold vendors accountable for quality and adherence to schedule for outside workProvide customer service, assuring customers are satisfied and will return for additional business.Coordinate with district billing clerks as necessaryPrepare merchandise for display,



or for purchase or rentalRecommend and provide advice on a wide variety of rental products and servicesKeep records of rental transactions and of the number of customers entering an establishmentPrepare rental forms, obtaining customer signature and other information, such as required licensesInspect and adjust rental items to meet needs of customerConfer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaintsKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting billsDetermine charges for services requested, collect deposits or payments, or arrange for billingOther projects and tasks as assigned by supervisorQualifications:2 years of customer service experience requiredAt least 1 year of hands on mechanical experience preferred2 years of supervisory experience preferredAt least 2 years of service department administration preferredHigh School Diploma required, Bachelor's Degree preferredPrior experience with service scheduling programs and diagnostic programs preferredRegular, predictable, full attendance is an essential function of the jobWillingness to travel as necessary, work the required schedule, work at the specific location required,



complete Penske employment application, submit to a background investigation (to include past employment and education)Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.Penske is committed to the principle of equity in employment.About Penske Truck Leasing/Transportation SolutionsPenske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.Job Category: Vehicle Maintenance Management/SupervisorsJob Family: Customer ExperienceAddress: 2500 Pitfield BlvdPrimary Location: CA-QC-Saint-LaurentEmployer: Penske Truck Leasing Canada Inc.Req ID: 2609483

📌 Customer Service Coordinator (Terrebonne)
🏢 Penske Truck Leasing
📍 Terrebonne