Oversee the customer service team’s performance and initiatives as the Manager of Customer Service Excellence. This role emphasizes strategy development, training, and cross-department collaboration.

In this managerial role, you will lead a customer service team aimed at outstanding service delivery. By establishing measurable goals and identifying training needs, you will empower team members to continuously improve their skills. Direct hands-on management of critical accounts ensures resolutions meet the highest standards, while your analysis of customer feedback fuels service enhancements.

Key Responsibilities:



• Lead and supervise the customer service team effectively • Analyze customer feedback and implement service improvements • Establish goals to measure team performance • Direct cross-functional collaboration across departments • Prepare and present reports on customer service metrics

Requirements: • Experience managing customer service teams • Robust skills in coaching and leading initiatives • Ability to analyze data and identify service gaps • Experience in cross-department collaboration • Knowledge of customer service strategies and trends

Elevate team performance and customer satisfaction as you manage service excellence initiatives. #J-18808-Ljbffr

📌 Manager of Customer Service Excellence (Winnipeg)
🏢 Hymopack
📍 Winnipeg