Shape the future of customer operations at 407 ETR as the Senior Director. Drive performance and continuous improvement across multiple service channels while enhancing customer satisfaction.In this pivotal role, you will strategically guide customer operations, reporting to the VP of Customer Operations. Your focus will include overseeing service delivery, optimizing workforce capabilities, and ensuring compliance. Collaborating with various departments, you'll be responsible for aligning operational goals with corporate priorities and improving service quality for customers.Key Responsibilities:Define annual operating plans and performance metricsManage operational change and transition strategiesEnhance service delivery efficiency and productivityCollaborate on technology and process enhancementsAdminister budgeting and financial oversightRequirements:Bachelor's degree required; MBA is a plus10 years in leadership roles, with 5 years at Director levelStrong skills in quality assurance and operational frameworksProven experience in managing budgets and resourcesFrench/English bilingual skills preferredLead the evolution of customer service delivery at 407 ETR and ensure excellence in operations.#J-18808-Ljbffr

📌 Director Of Customer Operations Delivery Strategy (Ottawa)
🏢 407 ETR
📍 Ottawa