Shape the future of customer engagement at Questrade Financial Group as the Director of Customer Engagement Platforms. This hybrid role emphasizes strategic modernization while maintaining excellent customer service standards.In this pivotal role, you will lead the transition from legacy systems to a up-to-date modular architecture, optimizing the performance and stability of critical customer engagement platforms. Your leadership will extend through collaborative vendor management, budget optimization,
and fostering a high-performing team culture rooted in agile methodologies.Key Responsibilities:Define a strategic roadmap for platform modernizationEnsure high availability and operational excellenceScale Agile frameworks across multi-disciplinary teamsManage vendor negotiations and technology costsPartner with business units to align platform goalsRequirements:Bachelor's degree in Computer Science or related field8+ years of experience in technology leadershipDemonstrated track record in digital transformationsExpertise in customer engagement systems like CRMStrong leadership skills in developing technical teamsLead the transformation of customer engagement systems at Questrade to empower teams and enhance client experiences.#J-18808-Ljbffr