Join Mission Hill Family Estate as a Guest Experience Supervisor in West Kelowna, BC, where your leadership will elevate our premium winery experiences. This full time position requires operational oversight and a focus on guest satisfaction.
You will lead the Guest Experience team, ensuring consistent delivery of exceptional service. With a commitment to operational excellence, you’ll support team performance through coaching and clear communication. Responsibilities also include managing logistics for tastings and promoting wine sales initiatives to enhance guest engagement.
Key Responsibilities:
• Ensure seamless winery operations daily
• Support team members and monitor service execution




• Coordinate guest reservations and tasting experiences
• Drive sales through membership promotions
• Oversee visual merchandising and inventory readiness
Requirements:
• 2–5 years in hospitality or luxury retail
• Skilled in leading and coaching teams effectively
• Strong problem-solving and relationship-building skills
• Familiarity with reservation systems
• Must obtain Serving It Right certification
Shape unforgettable guest experiences in a celebrated winery setting at Mission Hill Family Estate.
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📌 Supervisor for Guest Experiences at Mission Hill (Kelowna)
🏢 The Mark Anthony Group
📍 Kelowna