Join Indigo as a Customer Engagement Leader and inspire a culture of exceptional service. This leadership role emphasizes optimizing customer experiences and driving team success through effective coaching.
In this vital position, you will lead customer-centric programs and initiatives while ensuring every team member thrives. Your role includes implementing the Indigo Experience, analyzing customer insights, and providing necessary training to enhance service capabilities. By fostering a collaborative spirit, you help cultivate a love for reading and connection within the community.
Key Responsibilities:
• Drive customer experience priorities with data-driven insights
• Coach employees on service excellence and store engagement
• Facilitate communication of business objectives and service initiatives




• Oversee execution of customer-facing programs and events
• Manage compliance and operational standards in service areas
Requirements:
• 1-3 years of leadership experience in customer-facing retail
• Proven skills in executing omni-channel and customer experience strategies
• Ability to coach and develop employees effectively
• Solid organizational skills and ability to manage priorities
• Relevant certifications and bilingualism for specific locations
Embrace the opportunity to shape customer experiences and elevate Indigo's community connection.
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📌 Indigo Customer Engagement Leader (Sault Ste. Marie)
🏢 Indigo
📍 Sault Ste. Marie