Shape the future of customer service as a Lead Solution Architect focusing on CCaaS at Accenture Song. This role combines technical expertise with strategic communication to implement impactful solutions.You will spearhead large-scale contact center transformations, working closely with cross-functional teams and clients. Your responsibilities will include developing migration plans, integrating innovative technologies, and ensuring seamless operational readiness. This position emphasizes collaboration, architectural design, and hands-on leadership in cloud environments.Key Responsibilities:Lead CCaaS transformation initiatives from conception to executionDefine technical architectures and migration strategiesStrengthen relationships with executive stakeholdersOversee Agile project planning and executionContribute to creative solution developmentRequirements:7+ years in enterprise cloud solutionsBachelor's in a relevant technical fieldProficiency in NICE CXone and AI automationStrong interpersonal and English communication skillsExperience in complex project delivery leadershipBring your architectural vision and technical acumen to drive customer experience innovation at Accenture Song.#J-18808-Ljbffr

📌 Lead Solution Architect - Cloud Ccaas (Vancouver)
🏢 Accenture
📍 Vancouver